Automate customer reviews processing with Form Recognizer and Azure OpenAI
Automate customer reviews processing with Form Recognizer and Azure OpenAI
Activity Type: Blog
Role: Author
Wed, Apr 5, 2023, 9:00 PM
Primary Technology Area: Azure AI ServicesAdditional Technology Areas: Azure AI Services
Target Audience: Developer,IT Pro
In this article, you will build a document processing solution using Azure AI Document Intelligence (formely Form Recognizer) for extracting key-value pairs from documents and Azure OpenAI for performing sentiment analysis and extracting key phrases from customer service review forms. You will build an end-to-end form processing utilizing Azure Logic Apps, Azure Cosmos DB, and Power BI.
In this article, you will:
1. Create an Azure OpenAI resource and deploy the Davinci model.
2. Create a simple prompt for extracting the sentiment and important key-phrases for customer reviews using Azure OpenAI.
3. Build a pipeline in Logic Apps to post a request to the Azure OpenAI endpoint, receive and evaluate the response.
