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Leeds, West Yorkshire
Freelance CRM Consultant and Microsoft Certified Trainer
I help organisations make better use of technology and software to improve efficiency, develop internal processes, enable better decision making, manage collaboration and become more agile. Over the last 7 years I have specialised in Microsoft Dynamics CRM since version 4.0, helping clients to map out their business processes, especially in areas of marketing, sales and customer service. I advise on ways to measure and improve the business outcomes in these areas using CRM as an enabling technology, and customising the system to suit the unique needs of each organisation.