Donna is a Microsoft Certified Professional (MCP) and Microsoft Certified Trainer (MCT).  She has been working with the Microsoft Dynamics 365 customer engagement application and related technologies beginning with Microsoft CRM version 1.2. 

Donna collaborates with all levels of an organization to design, develop, and deliver flexible, scalable solutions that simultaneously address short-term business requirements and long-term strategic growth initiatives.  She spends a significant amount of time in various online communities and at events conducting presentations and responding to questions that help people increase knowledge, overcome challenges and more fully leverage the application.

In her spare time, Donna enjoys spending time with family and friends, traveling, and has a passion for sustainable living practices.